·       Where do you deliver?

We deliver across India.We have tied up with premium courier partners for delivery across INDIA.

 

·       How will you come to know about dispatch and delivery status?

When your goods are ready to be shipped, you would get a SMS & email notification informing you about the estimated delivery time. If you have any special delivery requirements, please mention this at the time of placing an order. We does not make any guarantee in terms of meeting them but we would try best to factor those in planning our delivery.

 

·       How can I check the delivery status of my order?

 

When your order is dispatched, you shall receive an email and SMS with the dispatch details.

you may go to the links provided in the emails to track the courier status by entering your courier AWB nos.

 

·       In how long will the product be delivered?

We strive to deliver the products within 2-3 business days in metro cities and within 5 to 7 business days rest of India For the calculation of 5 to 7 business days, Sundays and public holidays are excluded. If for some reason there is a delay due to stock-out at manufacturer’s end, we would intimate the same to you through call/SMS/email.

 

·       What should I do if my order does not arrive?

In case your order is not shipped within the above stipulated time, please write to info.bothrakota@gmail.com within 7 days of non-delivery and we shall be glad to assist you.

 

·       What if there is no one at the delivery address when the order arrives?

we would require someone to be present at the time of delivery. This would be intimated to you before dispatch.

the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.

 

·       What if the package is opened or looks to be tampered with upon delivery?

Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Returns Policy for more details.

 

NOTE:-

Major of our products come with the standard manufacturer’s warranty.

Certain locations where our courier/shipping partner cannot offer delivery are exempted and will not accept orders from such town/city area

 

·       COD not offered for all the locations

 

 

·       We can deliver international orders after certain legal clarification however payments has to be made in advance our logistic partner FedEx can manage delivery at many countries outside India