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This Agreement was last updated on 1st April 2025
How do I Place order?
Placing your first order at lightpoint.in? It is very easy! Just select the items you want to shop, enter your shipping address and payment information and the order is placed. If you need any assistance, feel free to give us a call. We would love to take your order over phone.
Do you take orders via Phone Call?
Yes, we are committed to providing a seamless ordering experience for our customers. You can place your order by calling the number provided on our website: +91-9352600492. Additionally, we also accept orders through WhatsApp.
Can I buy Products in Bulk?
Yes, you can! We welcome bulk orders and offer tailored solutions to meet your specific requirements. Whether you're looking for large quantities or customized options, we’re happy to assist.
For further discussion or special requests, we encourage you to connect with us directly via phone. Our team is available to provide detailed guidance and ensure a seamless ordering experience. Feel free to reach out to us, we’d love to assist!
How do I claim Warranty of my product?
All warranty claims for our products are fulfilled directly by the respective company. Warranty policies and coverage may vary based on the brand’s specific terms.
To initiate a claim, contact respective brand’s toll-free number, or visit the manufacturer’s official website for guidance.
If you require assistance in connecting with the relevant company, feel free to reach out to us—we’ll be happy to help direct you to the right support channels!
Is Cash on Delivery Available?
We do not accept COD as a payment option. However, we understand that authenticity and security are important when making online purchases.
If you have any concerns regarding the authenticity of our website or transactions, we encourage you to connect with us directly. Our team is happy to provide all necessary assurances and address any questions you may have. Feel free to reach out—we’re here to help!
Can I return a product if I do not like it?
We have a strict No Returns Policy. Return/exchange is only possible if the delivered product is damaged or incorrect.
What if I receive a damaged or incorrect product?
We prioritize the secure and timely delivery of your products. If you receive a damaged or incorrect item, notify us within 24 hours at info.bothrakota@gmail.com, providing your Order ID and supporting proof. We will promptly arrange a Replacement or Exchange. If a Replacement is not feasible, a Full Refund will be issued upon Return. Please ensure the original packaging remains intact for processing. Once approved, your refund or exchange will be initiated without delay.
How long will it take for my order to reach me?
Orders are dispatched within three business days. Delivery typically takes two to ten business days, depending on location. Once shipped, tracking details will be emailed. Please note that estimated delivery times are approximate, and delays due to third-party logistics are beyond our control.
Will all the items in my order be shipped in the same package?
Not necessarily. A single order may be shipped as multiple packages to ensure that your product(s) arrive safely and securely.
Do you ship internationally?
No, Unfortunately, we do not ship internationally at this point but are working hard to bring this service to you soon.